Frequently Asked Questions

Everything you need to know about your professional audio gear and orders.

What is the standard shipping time for professional equipment?

Orders for in-stock items are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for time-sensitive studio sessions.

Do you offer a warranty on high-end audio interfaces and microphones?

Yes, all products sold by Pro Audio come with a minimum one-year manufacturer warranty. We also offer extended protection plans for additional peace of mind on premium gear.

What is your return policy for opened hardware?

We offer a 30-day return window. Please note that items must be in original condition with all packaging. A restocking fee may apply to opened items that are not defective.

Are your products authentic and factory-sealed?

Absolutely. Pro Audio is an authorized dealer for every brand we carry. Every product is shipped factory-sealed directly from our warehouse or the manufacturer.

Do you provide technical support for setup and installation?

Yes, our team of audio engineers is available via chat or phone to assist you with driver installations, signal chain troubleshooting, and general product setup.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to upgrade your studio now and pay over time.